Service Policy — Aspire

Last updated: 12 Sep 2026

1. Device Submission

Customers should provide accurate contact, device and complaint information and remove personal accounts where appropriate.

2. Backup

Customers are responsible for backing up data before service. Aspire is not a substitute for a backup service.

3. Diagnosis

Initial symptoms do not always identify the final fault. Diagnosis may require testing and may result in a revised estimate.

4. Approval

Chargeable repair work should be approved by the customer before it is carried out, except where otherwise expressly agreed.

5. Unclaimed Devices

Aspire may contact customers regarding completed jobs and may apply reasonable storage or disposal procedures for devices left unclaimed for an extended period, subject to applicable law and notice.